Barrier Volvo Reviews
Welcome to Barrier Volvo Reviews. Barrier Volvo is located at 420 116th Ave. NE in Bellevue, WA. We are committed to making sure your experience at our dealership is a positive one. We strive every day to exceed the expectation of every customer that walks through our doors and we’re here for you when you need us. Below are real reviews by real people who wanted to share their experience with Barrier Volvo.
We value all of our customers, you ARE the reason we are here! We value your feedback, please feel free to leave a review.
Barrier Volvo Reviewsadmin2012-08-18 09:22:48Welcome to Barrier Volvo Reviews. Barrier Volvo is located at 420 116th Ave. NE in Bellevue, WA. We are committed to making sure your experience at o…
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The Sales and Finance team were great to work with. James was amazingly patient and knowledgeable. Thank you for a great experience!
Very friendly and nice
Thanks to Steve I finished my Saturday with a nice CPO Volvo S60. And I got a great deal for my trade-in Chevy too. Negotiations passed great, no pressure, no trick like in other places.
Steve was super helpful answering all my questions during test-drive and called few days later to make sure that I’m happy with my Volvo. Even called me to let me know that they found an extra key for my car and I can pick it up for free.
I will definitely recommend Barrier to all my friend.
Very personable, easy to work with. No pressure.
Thanks!
Chris was professional and answered all questions. It must have been great because we left with a car!
Perfect balance of great personality and information.
Thanks!
Very straight forward conversation and informative on the vehicle and warranty. We found the sales rep and experience to be very enjoyable and easier than we expected.
Fun and easy to work with.
We received excellent treatment! Our salesperson was very knowledgeable, friendly and attentive throughout the sale. We LOVE our old Volvo (319,000 miles) and are so looking forward to enjoying our new car. Thank you for your service.
James was very friendly and knowledgeable. He was able to demonstrate the features of the car without hesitation. I would recommend him to friends or family.
Wonderful! Thank you, James!
Just a bit of a snafu with a car to purchase not being available. His communication, riming to review/timing flexibility worked it out and resolved with an acceptable transaction.
As always, great service. Above and beyond any other dealership we have ever went to.
Great service. Good job, Bjorn!
Jack was great to work with, very friendly & respectful of my time. Also, Tom & David did a good job of working with me to get the numbers where I was comfortable. Highly recommend Barrier and the Volvo brand. Quality.
James was very friendly and knowledgeable. He was able to demonstrate the features of the car without hesitation. I would recommend him to friends and family.
Thanks for the awesome service! You all got me the car for the price I wanted without hassle. Appreciate it and many thanks!
En is very genuine. She understands the buyers perspective and tries to work with them to get what they want. I appreciated her sincerity, unlike other sales reps that talk too much and try to harshly pressure the client. I truly liked this experience. En is a strong addition to Volvo.
En is awesome. I love my Volvo. I felt very comfortable working with En. My partner bought a car from her 3 weeks later! I will buy another car from her in the future! The XC90 is the perfect car for our family.
En was fabulous to work with! The experience wirh En and Barrier from start to finish was a great one. I would highly recommend En to any of my friends or family who want to purchase a car.
Thank you En!
Outstanding experience – Thanks Don!
En was great to work with. She had extensive knowledge of the car. She was kind and respectful of our time. She answered all our questions and we are happy with our deal. Thank you.
Chris was outstanding. Made our experience a great one. So helpful and easy to work with. Very knowledgeable about the car. Explained everything to us.
Thank you Chris
Chris was very helpful and courteous giving me update calls and cheerfully answering my questions. Service was prompt and at the price quoted.
Chris was easy to work with and straight forward. The purchase of my new car was painless and quick.
Chris is knowledgeable and patient.
Very polite. Knows everything about the car that we want to buy. Showed us all the features of the car. I will be happy to introduce friends to him for buying cars.
Chris Did a great job! he wasn’t pushy at all and did not try to bully me into a decision on the spot. I am very happy with my experience at Barrier Volvo.
I really enjoyed Chris’ relaxed style. He gave good information without pushing too hard. He clearly believes in the product he is selling.
Friendly and not overly hard-selling. Knowledgeable about the vehicle (even though it is a second hand Toyota). Pleasure to do business with. Will recommend to friends.
This is my first car and James at Barrier Volvo has made this an easy and surprisingly enjoyable experience. They took into account that I’m a new graduate and worked to get me an amazing price. James was amazing and very knowledgeable. I know where I’ll be going for my next car!
Thank you James!
*Good service, very helpful and professional.
*I had trouble with Volvo email going into my junk folder and suggested a different format for emails.
*I would have liked faster turn around on emails.
*James was very helpful in taking care of my family.
James was great to deal with; very knowledgeable and was a pleasure to deal with.
James was nothing but professional and informative. I loved that he was non pressuring and was just overall great to work with.
Pleasant to work with…No pressure – knowledgeable about cars – patient explanation. It was nice that you could do paperwork here rather than traveling to the credit union.
Fantastic experience, especially in comparison with other area dealers. Will definitely recommend.
James was very knowledgeable and answered all questions without hesitation. Very courteous and easy to communicate with. He was able to make us feel comfortable through the sales process.
Thanks!
This was probably the best car buying experience I’ve had. It was hassle free and quick. James was very nice and helpful.
Thank you for all the great service. Very clear on all the details of the car. Very clear on the details of the price. Very clear on the details of the warranty.
We are very satisfied with the customer service we received. This experience was pleasant.
En is very genuine. She understands the buyer’s perspective & tries to work with me to get what I want. I appreciate her sincerety, unlike other sales reps who talk too much & try to pressure client too harshly. I truly liked this experience. En is a strong addition to Volvo.
Our salesman, Chris J., sold us our previous C30 just this year. He is very easy to work with and is very diligent in getting this in order. My wife and I will be buying another Volvo from him in 2 years.
Everything was great! James was a huge help! We love our new Volvo.
Great service. Well versed and very informative. Very pleased with all parts of the car buying service.
He did a good job. Easy to talk to and discuss things.
Nice guys! Didn’t intend to buy a car today, but did anyway.
Great service, customer care, friendly & patient. Thank you.
Outstanding- thank you!
James was very helpful; explained all options clearly and concisely. Lovely manner, made the whole process very easy & enjoyable.
She was wonderful to work with. En said she was new, but she was able to answer all my questions thoroughly. Manager was also very helpful & in the end I was very pleased because I came here after reading positive reviews on customer service and my expectations were exceeded.
I looked at cars at a number of places, and the reason I went with Barrier was because of Chris. He is super nice and helpful, no pressure, and most of all made me feel at ease with the car buying process (this was the first time that I ever bought by myself). Plus he put up with my kids climbing all over the cars.
En is the best sales person I’ve dealt with maybe ever! She provided the best, most thorough follow up. She was timely and honest. She went above and beyond and after 4 months of car shopping she is the best sales person we’ve dealt with. You are lucky to have her!
Chris is very knowledgeable and has excellent customer & sales service skills. Overall staff are friendly and helpful. Great experience. Thanks for everything.
Everyone was great to work with. They provided excellent customer service. En was friendly and great to work with. We appreciated her assistance and felt like she truly cared about our experience & our family needs. James was informative and also cared about our experience.
I had a great experience buying a new, used vehicle. They worked hard to get me into a new truck.
Smooth process, no tough sell.
James is awesome. Thank you!
Nice & honest, organized- No slick talk & very informative.
Ms. En was very patient, very detailed, very honest. She went above and beyond excellent service.
I have had nothing but great service going above and beyond. I have bought 3 cars in a year, been like dealing with family.
The folks at Volvo Bellevue were outstanding. They spent time with us to make sure we found the right car for our family. Even trying out every child car seat we own! Great experience.
Great experience!!
Great job.
If my next car is a Volvo, I’m buying it from Chris! I appreciate his knowledge, kindness and patience.
Smooth process, no tough sell.
Awesome job. Made it very easy.
I’ll start by saying that our salesperson, Jack, was outstanding. I had a hard time making a choice to buy a new car but he remained patient and calm. Great experience.
My wife and I had a very pleasant experience. Chris was a pleasure to work with. The sales process was easy and did not cause any excess stress.
Very good knowledge base; friendly and helpful.
Rovic has been very genuine, friendly, and responsive to us. She is in the awkward and difficult position of being new. However, rather than trying to hide this fact, she was completely candid and forthcoming about having any kind of difficulty answering questions and promptly brought in others to help in the process. She has been very genuine and honest, which is why I wanted to deal with Barrier.
James was extremely helpful and accommodating during a very short negotiation and sales period. In a matter of 48 hours, he was able to help me determine the car was what I wanted, establish financing guide lines and close the sale!
James worked hard to understand what we were looking for and proactively sourced the vehicle and brought it to us first. He worked hard at making the deal work, he explained all we needed to know. Couldn’t be happier.
Very good buying experience. Chris was the perfect balance of professional, knowledge, and friendly. I look forward to continuing my relationship with Barrier. I’ve been a customer for years.
Extremely professional, sharp, thoughtful, and considerate! I would definitely refer people to Barrier! Thank you for your level of professionalism!
Service people are always attentive and Considerate of our needs. Great job.
I brought in my 2012 Volvo S60 R for its one year maintenance plus a leaking tire (Nail) and was informed it would take 1.5 hours. Almost to the minute after 1.5 hours the car was done at a price that was about half of what I expected. Service people were very professional and went over everything that had been done to the car. I will for sure return for all future maintenance as this was outstanding service!
outstanding experience. we have bought three volvo’s from Barrier now and will surely do a fourth in a few years. Nicest folks around! give them a bonus.
2010 S80 T6 Barrier had heated seats installed. Work was done under scheduled time . Barrier provided a car. Barrier cares about you and your car . All the staff is trained to take Care and most of your car . Outstanding service
My 2006 Volvo S80 had a 45,000 mile service. I was able to use some promotional discounts to help defray the total cost. All work was done on time and satisfactorily.
Thanks to the service manager who told me how to get my 2000 volvo V70XC started when the ignition lock “hung up”. I could drive the car to the dealership where they ordered a new Ignition Switch (lock) from Sweeden specifically to match my car/key. This took a while and I got my car back as predicted, after 10 days. Thank you very much for the ‘loaner’.
The service at Barrier is the reason I drive up to Bellevue from Federal Way rather than visit a closer dealership! They make every part of caring for my Volvo easy from asking questions about possible problems, to scheduling service, to getting a loaner for the day, to explanation of exactly what was done on the car. They’re wonderful!
We have three Volvos that we service at Barrier. This past service I was thinking on my drive in that I was actually looking forward to servicing my car. I knew that Gavin would be there to help with the service experience and that Rafael had a loaner car waiting for me. Could not have been better! Thanks!
This was my first experience with Barrier’s service department. I am a new Volvo owner, although we have had several Barrier Volvos in the household over the years and always had a positive impression. I brought my gently used C30 (new to me) to have a protective coating applied to the windshield and headlights. On check-in, I also ordered a full set of protective rubber mats. I called the next a.m. to ask if I could change the color of the mats if it wasn’t too late. My representative, Chris I believe, was extremely accommodating took care of the change. A good beginning, I’d say!
I’ve owned my 2004 S80 for almost 9 years now. I have always had my car serviced by Barrier. And while it is unusual in this day, the faces of the service staff at Barrier Volvo have remained the same during this time. I appreciate the consistency of staff, they are great to work with.
Chris Burns was great. Good attitude, polite, and cheerful. Answered all my questions and great to deal with.
Customer service and the Shuttle Service were excellent.The Shuttle Service is very valuable in allowing me to service my car in a timely fashion. Thank you
Wayne Thiessen was absolutely incredible. No high pressure sales, just great service with a casual sense of humor and very personable. He even linked my wife’s iPhone using the Bluetooth feature in our new car before we drove off the lot. Wonderful service from a dealership network (Barrier) with an outstanding reputation for community service.
Came in for a routine check up at 133,000 miles. Your records reminded us that I also needed pads and rotors replaced, with a new battery included. Wish I knew why this one failed. The first lasted for almost 100,000 miles. But now everything is back to ship-shape and hopefully no work for some time. This is still the best riding and driving car I have ever owned.
Service advisor Erik went the extra mile to find that my vehicle was still under the extended warranty, he looked through my file and found the crack radiator would be covered. I was not aware that it would be covered. I thanked him for the attention to details.
I wanted Ken & Hans to know they have a great team who strikes the right chord with the customer. It has been a good experience to me and it is appreciated.
This is my first Volvo. I love the vehicle for it’s performance and style. It is one vehicle that has few to no problems. The service at the dealership is great! This will not be the last Volvo in my life. I am a convert.
They were fantastic! Helpful, kind, knowledgeable, and very personable. I would recommend them to anyone/everyone I know that might be considering purchase.
I have been very happy with the sale, recall service and “check engine” service of my S60 T5. I love being able to have a free car wash anytime. Having called on a Wednesday or Thursday about a “check engine” light, I found it inconvenient to wait until Monday AM for service in order to get a loaner. My needs require a loaner not a shuttle.
I wouldn’t take my Volvo anywhere else but to Barrier Motors in Bellevue, WA. Reece has helped me on several previous occasions. He is always most pleasant and courteous. I appreciate that. Like I mentioned above, I wouldn’t go anywhere else for service and/or when it comes time to purchase a new vehicle.
I purchased a pre-owned C30V, 2008. We had stopped for my partner to see what you had on the lot for his future reference as he is planning an upgrade in about 6 months. I had been test-driving Toyotas earlier that day, also for a planned upgrade in a few months. We spotted the C30V right away and inquired about the mileage and price, which were right in my target. As it turned out, the salesperson, Wayne Thiessen, drives a later model of the same car and was very knowledgeable about its features. We appreciated that your staff stayed late to finalize everything (we had come late in the day and did not plan to purchase anything). I haven’t bought a car in 20 years, and was a little overwhelmed to start with. But your team was very patient with my caution and put me at ease. I already had a good impression of Barrier from riding along with my partner purchased his last 3 cars there and hearing his report of good experiences with service.
I am not impressed very often or easily, but my trip to get my car serviced I was very impressed with all points. From first pulling in to when I left I couldn’t ask for anything better. You have a customer for as long as you’re willing to have me. Thank you.
My service was done expeditiously and correctly. I am extremely satisfied with your service department. Please keep up the outstanding work.
I definitely had a very pleasant experience in buying this XC60. Sue and David were very professional, courteous, and friendly-what sales people should be. The general manager and other staff I dealt with also were kind and considerate.
The sales manager & sales person were straightforward, knowledgeable, and friendly. I enjoyed their direct approach which was very respectful of my time. The best car buying experience I’ve EVER had!
This is our 3rd purchase from Barrier Volvo. All past experiences were great but this one was truly exceptional. Our salesman, James, was thorough in explaining all the features of the car, and he searched for the best loan rate, he was very knowledgeable about all aspects of our trade-in and purchase. Most of all he was very considerate that everything he explained to us we understood and felt comfortable with. This was the best car buying experience we have ever had.
I went out of my way to purchase my 2007 S-80 as a CPO with 100,000 coverage. I have never had a problem with any of my Volvo’s in the past but it was a comforting thought. When I heard a little noise up in the left front corner, I just called the service desk and set up an appointment. They were ready to take my car in, had a loaner prepared and I returned at the end of the day to a fully replaced wheel bearing and a perfectly running S-80. The cost, zero. Great execution on everyone’s part. Thank you.
There may be less expensive ways of maintaining a nice vehicle like our Volvo XC90, but we continue to come to Barrier primarily for the professional and reliable service, but also for the extras that really make a difference like free loaners and car washes.
I continue to be extremely satisfied by the service support I receive from Erik Bryar. I’ve now worked with Erik for nine years.
While always satisfied with the service provided on my 2006 XC90, my satisfaction is topped off by Erik Byar as he has been assisting me ever since I purchased my vehicle. Great service is always welcomed but it is especially wonderful to always be continuous and from the beginning (about 98k miles ago).
We have now purchased our fourth Volvo from Barrier. The experience was FANTASTIC (as it has always been). Sue Frank, our outstanding sales person (from whom we have purchased all of our Volvo vehicles), takes the time to listen exactly what we want, doesn’t pressure us on things we don’t, and follows up to make sure we are completely satisfied. Plus, the service department is top-notch… fully explaining the service and always exceeding our expectations on the time it will take to complete. Professional, friendly, easy and customer-focused is how we would sum up our experience. If you want a best-in-class car buying experience, go to Barrier Volvo (and ask for Sue)!
This is my second scheduled service for our 2012 s60 and your team in Bellevue did a great job. Thanks very much.
I brought my 1995 Volvo 850 Turbo in for service because I thought maybe the front brake pads needed replacing. However, I was told that the front break pads still had some life left and did not need replacement. This kind of honest and courteous service keeps me coming back to Barrier Volvo of Bellevue. Thank you.
Brought in a 2011 Volvo XC60 for factory scheduled maintenance, plus checking for some “issues” I brought up myself. Was all correctly noted down, checked/repaired in time, and I got a detailed de-briefing on all issues when picking up the car again. All folks were very helpful, knowledgeable, and customer focused. Excellent. Thank you.
Salesperson Don French provided a welcoming & no pressure atmosphere. He was very patient and understanding and spent the extra time we needed to find the right car for us. Service writer Eric Bryer recommended Don to us & took the time to walk me through the mechanical aspects of the car. We never thought that we would ever buy a new car before but the competitive pricing and approachable staff made the process very fast. Thanks Barrier.
We have not even had our Volvo for 24 hours, so no expectations that Stephen (our salesperson) would contact us yet- especially not before 10:00am on a Holiday
It was a great experience with Barrier, very happy we chose to go the eastside to test drive a Volvo. Kind regards.
Purchased a 2013 xc60. Outstanding customer service from all including James Orrino and Mike Still.
We really appreciate the great service from Chris Burns who is always fantastic to work with and Rafael who works with us so that we get a Volvo loaner to Jason, who is always willing to go the extra mile to help a long standing customer. That’s the reason we have 3 Volvos in the family. Thanks!
Gavin in the service department did an outstanding job with my old Volvo. He helped my husband and I make a tough decision.
I have an XC90, brought it in for regular maintenance. Becuase of thorough inspection, they found out one of my tail lamps was out and needed replacement. Thank you for the outstanding quality of service!
The service department did a much better job of communicating to us. It was the 2nd time the car was brought back for the same issue. We appreciated the calls we git from Jason, giving us updates regarding the status of our car. He did a great job.
My wife and I drove 300 miles to return to Barrier Volvo and purchase a 2012 XC60 because of our enjoyable experience the first time in 2008. Barrier Volvo has a level of professionalism and courtesy that is most notable even years later. We absolutely appreciate how James Orrino showed genuine respect and patience during our more recent purchase. Barbara should be considered another valuable team member. Thank you! Both are a credit to your organization. Buying an expensive vehicle can be stressful, and trust is paramount. This principle should never be underestimated when considering future hires to your amazing dealership!
Brought my car in for a transmission problem. Had taken it into a transmission repair/rebuild shop and the did not fix it. Took it to dealer and they contacted Volvo to help me out with this issue. My transmission was replaced and my car is GREAT now. I love my car and did not want to buy a new one at this time. I am very happy with all the treatment, service, loaner vehicle, Chris Burns and the whole Volvo team for a job outstandingly done. Never going to other repair shop again!!
I bought a 2005 XC90. The price was competitive and I bought the car at Barrier as I thought the car looked well cared for by previous owner. People I came in contact with were all very pleasant and professional. After paying for the car, the delivery person noted a display message indicating an issue with the traction control device. Barrier absorbed the cost of repair and took care of it promptly.
Every time I bring in my Volvo XC90, I receive outstanding service. The work is done right and they have always been able to quickly shuttle me to my workplace. I highly recommend Barrier Volvo.
Bought S60 because of safety features. We have a 7 month old granddaughter.
Had to leave my car overnight and appreciated your ride to my home in Issaquah and back.
I worked with Jason and Reece, the service was outstanding!
Great experience- followed through on all the issues-keep up the great work.
Chris Burns and Chris Knudsen were extremely helpful as well as the sales staff when I had my v70 towed in on a Sunday afternoon.
Gavin is outstanding in the service department!! We always have a lot of confidence that the work will be done right, as well as feel a lot of honesty and integrity when we have additional repairs or work that is needed or recommended! Barrier is fortunate to have Gavin as part of their service team!
Great warranty service! thank you so much. Chris was very helpful.
My first time at Barrier Volvo was excellent. This is my new service dealer. Wonderful. Thanks.
Great service and everyone was so friendly. My only issue was not having a loaner car for the day.
Great buying experience from excellent Barrier staff. Thank you!
My service advisor was Gavin and he was very kind and helpful making my auto troubles quickly disappear and setting my mind at ease regarding use of the new sensors available in my new car. Thanks.
We have purchased 2 vehicles from Barrier Volvo. Both cars are serviced exclusively by Barrier. The customer service we recieve from the service department is outstanding. This is what brings us back to Barrier. I will absolutely consider Barrier (all brands) when purchasing another vehicle.
I’m writing to thank Chris and Rafael for the excellent service I received when I had my vehicle serviced this week. The entire team at Barrier Volvo, particularly Chris and Rafael, do an amazing job of taking care of the customer and it really does build loyalty. I have every intention of purchasing my next vehicle with Barrier Volvo. You continue to reinforce my loyalty. Thank you.
My husband and I are volunteer Bible Teachers… We work part time to support ourselves in this work…So money can be tight at times… Which is why I hold my breath whenever we have to take our Volvo in for an unexpected service appt. That being said…We have always had a pleasant experience at Barrier. They go out of their way to help and work with your budget… Perhaps they are pricier than an independent shop but we get some peace of mind knowing that they use real Volvo parts and well trained technicians. Their loaner car program is great too!
I have been very happy with my service at Barrier Volvo. Everyone is very helpful and professional.
Any time I have visited the service department, everyone has been very helpful and friendly, which I appreciate.
The people at the dealership made the difference. They work as a team from explaining the product, finance options, and even helping me put on the accessories a day after I purchased. I did not want to wait for a service appointment to install the accessories so 3 sales folks team up to helped me install them. This was especially impressive because my sales person had the day off and was not one of them. This is what I mean by a real team effort at Barrier. Also, I found the same Volvo model at a competing dealship in the area, and even liked the color better at the other dealership, but I purchased from Barrier because of the interaction I had in making a decision. I highly recommend both Volvo and the dealership. I forgot to mention that I love the XC60 R-Design, it is awesome! I find that I like it even more each day. The technology package is worth every penny! Tell the engineers that they Rock!
Chris Maul was great! Thanks for the outstanding service.
I am new to the Volvo experience and must say that I am highly impressed with the sales and service department. The loaner car was matched to my needs and those of my clients and made the time without my own vehicle quite easy to tolerate. I am so very happy our daughter-in-law recommended that I try a Volvo and especially Barrier Volvo. Outstanding experience all around!!!
The worst service experience I have ever met, not one of, the worst! I spent 270 bucks and a whole day but they fixed nothing for me. They just told me there were some problems in my car but they didn’t give me the reason because they didn’t know either. Very disappointed, very unprofessional, and very rude. All they care is money, not customers!
We have reached out to this customer and are meeting with them on Wednesday to review their concerns.
Jeff Hunter was a stellar sales person. Jeff’s personal demeanor, no pressure approach to selling made my entire family feel comfortable and at ease during the entire shopping experience. I will definitely be recommending my family, friends, and neighbors to contact Jeff when they are in the market for a vehicle.
I wanted a Volvo because of the BLIS system. That was my must-have feature. After arriving at Barrier Volvo early Saturday morning, my husband and I told the sales guy what I was looking for. We looked around some, he showed me the XC60s and I decided, that was what I wanted. Then began the searching. I’m not sure what exactly is done when your sales folks search but it takes forever. I told him what color I wanted, he searched and searched. Your dealership, other dealerships, etc. Then I picked a second color. More searching, talking to the manager, looked in the back room, etc. (I’m not sure where he went when searching, or why the Manager could do a better/different search?). Third color choice and more searching. Eventually, after we had been there for several hours, our guy found my 3rd color choice with roughly the features I was interested in but they couldn’t find the car. They saw it in the computer (?) but couldn’t locate it on the lot. More waiting and talking to the Manager while our sales guy did God knows what to search.
Eventually, my husband and I were starving and went to lunch around 3pm. We told the sales manager, who was sitting with us, that we were going to have a bite and come back. He suggested we take the car they were looking for to lunch since I test-drove one with different features. More waiting. So, we gave up and told him we’d be back in a half hour or so. While I was at lunch our sales guy called asking where we went and that he had finally located the XC60 in question. Apparently your staff doesn’t communicate very well. After returning from “lunch”, the car was waiting, we just had to sign the paperwork which required more waiting. Three hours in fact! To be honest, we should have left and came back. Part of that is my fault for not realizing it was after 6pm and I still hadn’t made it in to your finance guy. Plans with friends came and went and finally we got in to see the guy, signed all the paperwork, bought the undercoating or what-not and drove our nice new Volvo XC60 (third color choice) home, frustrated but relieved our ordeal was over … until I tried to change lanes. The car you sold me had no BLIS system in it! We turn around, but unfortunately, it was so late that the dealership was closed when we left and no one was around. I tried to call the phone number that the sales guy called from at lunch but it went to a recording which did NOT give me the option to leave a message (very frustrating).
The next morning (Sunday) I had to work so my husband took the Volvo back to the dealership to swap it for one that has BLIS. They put him in the lounge while they “searched”. After 45 minutes he wondered into the showroom and asked for my BMW X3 back. The salesman began to search for one with BLIS with my husband – what he was doing while my husband waited?? To be honest, at this point, my husband felt like he was put in the lounge to try to be waited out. Like if you ruined another day of our weekend, he’d just give up and keep the car without the one feature I really wanted.
After more “searching”, urges to just order a 2013 model (and wait who know how many months for it), and my husband’s increasingly agitated insistence that you bring my car around, he filled out the paperwork to return the XC60 and get my car back. Of course, you neglected to give us our down payment. So, half way home, he had to go back to the dealership. But it was my debit card we used, not his. You were unable to return the money so he agreed to stop by on his way to work and have you cancel the charge on my card. Even though he was there for nearly two hours on Sunday, the finance guy called me later that afternoon and asked how we wanted the down payment returned. More great communication between your people. Frustrated, I told him to just mail us the check. However, as I write this, I have no confidence he actually told anyone so my husband will have to stop by on his way home from work to double-check someone actually mailed a check or charge back the debit card. Today, I’m still driving my X3.
I’m still interested in an XC60 but there appears to be none with BLIS in any decent color anywhere. If I’m going to wait, EU delivery appeals to me, but regardless of my ultimate decision, it is difficult to see how Barrier Motors plays a part in that transaction. Buying a car shouldn’t take 7 hours on my one day off, much less the other hours trying to correct the mistake you made by sending me home without the 1 feature I really wanted. We went to Barrier Motors because we’d heard you have good customer service. Unfortunately, you didn’t live up to the hype, your commercials or even these reviews.
We reviewed the options on many new Volvos with you and your husband. You opted to go to lunch and think about your purchase with a copy of the options and packages on the vehicle you chose. When we met with your husband the next day and learned of your dissatisfaction with your purchase, we attempted to locate a vehicle that met your specifications, per your request. With the limited supply of new vehicles, this was not possible. We rescinded the sale, refunded your down payment, and returned your trade-in to you. . Thank you for your feedback and the opportunity to improve our processes. If you’d like to discuss how we might apply our “Promise to do more” philosophy to your XC60 acquisition, I invite you to contact me personally.
We are very sorry we failed to meet your expectations.
The pleasant and positive attitudes of the folks in the service department make it easy to come in for service. The convenience of a shuttle driver is a real plus, especially for us who do not know the Bellevue area. Work is always done quickly and professionally. Thank you.
It’s always a pleasure to work with the service department!
Gavin Wagner always takes excellent care of my Volvo.
Rovic was helpful without being intrusive and extremely patient- thank you!
Chris made buying a car so easy! I came in to purchase a car for my daughter (her first car) and Chris took fantastic care of us! Thank you!
Excellent service- were happy with the condition of the vehicle. The sales people were very helpful and made it a 1st experience for my daughters 1st vehicle. Thank you.
Chris and his team worked incredibly hard to get us the perfect Volvo! We could not say a bad thing about this experience. We know there is value in the Barrier name and we are so excited to be a 2 Volvo family!
Never felt a high pressure to buy. Very nice and friendly, both Geoffrey and David.
Mark Hayward delivered outstanding sales/service once again. Appreciate everyone at Volvo.
Helpful. No pressure. Knowledgeable. Very kind!
Chris was very personable, easy to talk to, and all around a pleasure to work with- I’d definitely recommend him!
Very pleasant to do business with.
Great service- Rovic is knowledgeable and professional, yet friendly!
I appreciate your demeanor (no pressure) and willingness to satisfy the customer! I’ll be sure to recommend you to others!!
Second purchase from Sue. Love working with her. See you next purchase.
Very professional sales effort.
Todd is an excellent sales person and it was a pleasure working with him. He was willing to help the complex purchase process from the beginning to the end.
Daniele has been very accommodating in answering our questions. He has excellent knowledge of the car we are purchasing. Great customer service.
Both Chris and Jeff were helpful and knowledgeable about their product. I had no questions they could not answer. The negotiation was fine & so far I’m satisfied with the transaction and of course the new car.
Outstanding sales and service.
Jeff was great- just the right touch/mix of salesperson, but gave us space to make our decision. Very helpful and knowledgeable.
We had a very positive experience at Barrier Volvo, Bellevue. Our salesman, Geoffrey, was very patient with us. He answered our questions and showed us different vehicles upon request. Also, it was a difficult process deciding between the Volvo vehicles we both really liked (the XC90 versus X60), but the salesperson Geoffrey gave us all the different options and looked up information to compare them upon request.
Was great to do business with. Worked with me to figure out the situation I was in.
Chris Johnston was a pleasure to work with. Very professional and extremely patient as we considered our purchase, making our experience smooth and very professional. Thanks!
Great service. Friendly. Good selection.
He was direct, efficient, told us many informative things about the car (unlike many salesmen). Very professional and friendly. I would recommend him without hesitation. No nonsense. Thanks.
Excellent sales experience, didn’t have what I wanted but walked me through some options and found something that fits my needs and budget.
Our sales rep was extremely helpful. Very patient in explaining all details. There was a very business-like and friendly attitude for negotiating an acceptable price.
Mr. Nelson treated us both very well, was patient with our questions.
A dream car come true. Geoffrey was so helpful and knowledgeable. Most of all I would buy from him again years to come and refer my family and friends to this dealership. Also, manager was very helpful. 5 star services.
Rovic was very knowledgeable, courteous, and patient with us. He answered all our questions very well and made this car purchase experience very positive.
I worked with Rovic and Lucas in buying a pre-owned Volvo. They were professional, knowledgeable, and not “pushy.” I appreciated the help they gave.
I was impressed for the outstanding service from sales representative, Rovic Clemente. He was very patient to introduce the features of the car, road test, he provided me the options for me to choose the right car that matched my financial situation. Thank you!
Rovic worked hard to get us in the vehicle we wanted at the right terms. Very friendly experience.
We had a great experience while buying the S60 at Barrier Volvo. Rovic was very professional, polite, knowledgeable, and fun to work with. We would recommend him and Barrier to our friends.
I would not be coming to Barrier if not for Chris Burns. He is always helpful with questions I have about my vehicle. He is friendly, professional, and makes me feel like he values my business!
Worked with me and respected my time.
Great.
Chris was great.
Awesome.
Enjoyable.
Quick repsonse.
Quick, prompt.
Pleasant experience. Low pressure. Large inventory
Excellent and professional service
Rovic did a great job. We felt comfortable with him which is important to us when purchasing a car. Will recommend Barrier and would contact Rovic again when we’re in need of a car. Great job!
This was the first dealership we stopped at and were very impressed with Geoffrey’s professionalism. We were even more impressed when we went to other dealerships and how poorly they were. Much thanks!
Having seen the car sales industry, and now in the airline industry, I fully realize how important good customer service is. Our experience with James and all of the Barrier Volvo team was truly outstanding.
I appreciated honesty and service from my Service manager and the Bill, the shuttle driver is fun and very helpful.
This was a repeat visit for an appt two weeks ago where the problem was initially identified based on error codes but then decided that it was another problem. Even though there were no error codes this time – the tech and service advisor advised that it was a 99% surity that the problem was due to the system identified on the earlier visit – in addition to the one that was fixed. I still think that Barrier’s service advisors and service in general in fantastic. I am always satisfied with my visits there as well as the results.
The service was great as usual. It is nice to know I can count on great service when I take my car to barrier for service.
Took car in for some body repair work/install of a bluetooth system and a full detail- keep updates the whole time. Then alternator went out and dealership took care of it. Car came back looking practically new-certainly a good way to keep customer-Advisor Gavin was awesome
Everyone at Barrier Volvo was very friendly and helpful! James did a great job at explaining options and giving me my financing options. I’m very happy with my car and the service that I got at Barrier! Thank you to everyone for your help and making this car buying experience easy.
Chris was very polite and helpful, a real professional. I will bring my Volvo back for service at Barrier again. Thank you!
Eric does a wonderfull job takibg meticulous care of our service needs. Barrier is truly lucky to have him!
As usual, Barrier’s level of customer service and attentiveness exceeded my expectations. They are always good about explaining all services prior to and after completion of them.
Hi!! Reece was absolutely wonderful! I had originally left 2 messages with Chris. He never returned my phone calls. Thank goodness my front axles didn’t fail while somewhere on the freeway! I persevered in my attempts to have Barrier Volvo repair my car. I could have easily gone elsewhere. Again Reece was great. I loved the loaner Volvo; i’m proud to have driven around town with your name in the window. I don’t get the sense I can have a regular/consistent service rep, but I would prefer to have one ‘go to guy’. Reece would be it! Thank you the opportunity to share my experience. I can’t wait until I can buy a new Volvo. It will be a while as I have at least another 100k + miles in my XC70!!!
VERY SATISFIED! A MINOR POINT, HOWEVER, WAS MY INABILITY TO USE YOUR WI-FI, BEING UNABLE TO CONNECT.
Barry was excellent, truly took the dread out of the process. Seamless, professional, courteous, informative and genuinely great to work with.
An excellent buying experience. No pressure in the buying process and the incentives were great. I wished I had bought all my cars from Barrier. We love all the features of the car, especially BLIS. I got what I wanted on the trade-in too. Thanks!
Reese is a reliable knowledgeable professional!
Everyone was Awesome!
It was a pleasant surprise to get a Volvo for our loaner car. The staff were extremely professional and seemed to be happy to be at Barrier Volvo.
I am a new Barrier customer and I am very happy with my service and with all of the great employees…
I reported three issues. 1. Position Bulb error (not a broken bulb, but a loose fitting) 2. Keys not working (battery already replaced, not a battery issue). 3. AWD not working correctly. First response was 1. We changed the build 2. we changed the battery and 3. the AWD ‘had nothing wrong with it’. I spoke with the service person and explained that these were all incorrect. By the next day, everything was sorted. In the end, a great job was done and at all times the service was courteous and pleasant at all times. If we’d have got to the end game first time – these would have all been 5- Excellent ratings.
As always easy, professional, and done right the first time! Thank you
Very informative. All my follow up questions were answered the same day. Thanks!
Reece did great as usual. It was nice to get a loaner car then having use a rental. It has been a long time since I had one
Hans the Shuttle Driver was quite pleasant, and very polite, it was a joy to travel with him to Bellevue Square, thanks for offering that service to me.
I recently got a Volvo in Bellevue.
Service was and continues to be fantastic, staff excellent especially Barry Garman, and car exceeds expectations.
When I went in for my license plate I was thanked about the nice review I provided but told the only answer that counted was the first question, and I must have misread and answered it incorrectly.
Very disappointed to hear this and wanted to reach out to you personally so you know the story.
Satisfied customer,
Robert Holmes
S60 Volvo
my 3rd xc90!
We were very pleased with the professional service rendered to us.
I always have a great experience when I go to Barrier.
Outstanding service! I am very impressed with and thankful for the personnel at Barrier Volvo. Although I am one of many, they treated me like I was their ONLY customer. My car was serviced very well and I received it promptly. The level of professionalism at Barrier Volvo is unmatched. No one comes close to their level of service because, like I said, they are outstanding.
I have had Erik Bryar as my service representative for 8 years and he consistently has done an excellent job.
It’s almost a pleasure to bring a car into your service department. From the time Jose says hello, to waiting only a few minutes for a loaner, to picking the car up – everything is clean and efficient. The actual mechanical servicing is always excellent as well. By the way, Volvo is coming out with an electric diesel hybrid in ’12 or ’13 (V60, I think) and it looks to be a great car. I left some paper work at the service counter on it. I’d appreciate updates from you guys as you learn about the car and its availability. I thnk it will be a BIG seller, and I would be one of the 1st buyers!
Great Job Guys!
Excellent service and very low pressure! Attempted to do business with Bob Buyers and found it to be such a negative experience
Don was very helpful and knowledgeable I would definitely recommend Dan and Barrier Volvo!
The courtesy car introduced was a small size vehicle “Fiat”. I paid for $10.00 plus tax to avail a medium/large size vehicle to meet my traveling needs. It should have been nicer if a medium size vehicle is available and fuel economy. Overall Volvo service is EXCELLENT!
Of the past 10 cars I’ve purchased, buying my Volvo from Barrier Volvo was clearly the smoothest experience by far. Much thanks to Wayne for his professional, friendly attitude, and to Mike for his calm presentation of warranty options.
My daughter bought a Volo from you 2 years ago and she has always praised your service. When I mentioned looking for another car she said to check out Barrier. Then when she got a e-mail with used vehicle on the site she took a glance and noticed the Honda that I purchased. Although I have only had my Honda for 2 days I really love this car. Could not be happier with all the features. I also appreciated the not high pressure sales. I drove the car on Wednesday and came home and slept on it, called Jim the next morning and asked him to get the papers rolling. So much better than other experiences I have had buying cars. Thanks very much to all of your staff..
This is my second car purchased at Barrier Volvo. My salesperson, Wayne Thiessen, was friendly, knowledgeable, and overall just a great person to work with. Everyone else, from the finance person to others within the sales department, were also friendly and helpful through my car buying process. I am pleased with my new Volvo, and especially happy that I returned to Barrier Volvo, and I would recommend (and have) others to consider buying their next car from Barrier. Thank you for providing such a great service!
We felt very well taken care of during the entire process. We would buy our next car from Barrier. Thank you!
Great job, thank you!
Everyone Was Great, Thank You!
Thank you for your speedy service and great customer interaction!
Chris even cleaned the inside of the windshield because it was a little smudged!
I just wanted to drop you a line and let you know that I had a great experience purchasing a Volvo at Barrier last week. The salesman was James Orrino and he made the process easy and was very knowledgable about the product. He was also good to spend some time with during the process, etc. I worked with Linde Hedge in finance and she was equally great to work with in the process. Thought I would let you know since you do some work with the nice people at Barrier.
I purchased my volvo from Barrier approximately 12 years ago and have utilized the service department extensively since then. Until this visit, the service has been exemplary. When I dropped off the car I specifically asked if I could take my main car key, leaving the key that does not open the glove box. It turns out that the main key was needed, requiring me to drive back to Barrier the following afternoon from my Seattle office. This additional trip consumed another hour of my time (of a very busy and demanding schedule) and required rescheduling a business meeting. The service rep provided a casual apology, but I don’t think realized the extent of the imposition and impact on my very busy schedule. I’m a big believer that mistakes will happen and that professionals take full responsibility for their actions. Consequently, this experience was fair to adequate as contrasted to the typical excellence. Please note that I wouldn’t have said anything if I had not received this inquiry and I will continue to use Barrier. I also do not want this to be viewed as negative towards the service rep. Rather, I suggest that there may be an opportunity to remind the reps of the importance of ownership in definining excellence. (and in retrospect I probably should have asked that Barrier drive to my Seattle office to simply pick up the key). Thanks for asking.
The service adviser Gavin did a wonderful job!
My service advisor was Chris Burns and I highly recommend him. He was terrific! Went over everything completely at drop off and pickup. Followed up with me during the day as I requested which was important since I brought the car for service from Oregon and was on a travel schedule.
My car was done before the time expected, everything was explained very well. I am from out of town and they replaced all of my bulbs so I will good to go for while. I was also given extra bulbs….they treated me very well and I was very happy!!
I got my car serviced at Volvo yesterday, and in the 15 years buying cars and taking my cars in for service, I really don’t think I have has someone so friendly and sincere with both his conversation on the phone and when I picked up my car! Blows doors on anyone I deal with at Mercedes!
He’s a good kid! Had a real genuine vibe about him!
I just wanted to take a moment to thank Barrier Volvo and especially
recognize the efforts of Reese Wilkins during my most recent service
visit.
The car needed a new transmission (not a trivial thing) and Reece did a
fantastic job of keeping me in the loop as to the progress that was being
made, coordinating all of the efforts with the manufacturer, getting
pricing reduced, car service, etc.
He is a great asset to Barrier Volvo!
Great Experience! Dom was fantastic! Highly Recommend!
Our buying experience at Barrier was excellent! Chris’s integrity + value for us as customers was apparent from the minute we spoke with him on the phone! This was followed by excellent rapport in person. I would recommend Barrier to anyone with high marks to chris! thank you for making our experience such an enjoyable one!
Our whole experience with Barrier was incredible….. Both Cheryl from the Barrier volkswagon and Sue from Barrier Volvo were incredible to work with…. I would recommend Barrier to everyone….
We enjoyed the complimentary loaner vehicle- especially since we got to drive a XC90, a car we hope to have someday.
Everyone was friendly, responsive, and supportive during my purchase. Nice job!
Chris was great! No Sales Pressure and Answered all my questions in a straight forward way! A very pleasant experience!
Very helpful, knowledgeable and friendly! James made our car buying experience fun. Answered all questions and did a great job of identifying what was important to us and our family! We had been communication online with james before stopping in! Highly recommend!
Just Overall Great!
James has been great!
Ken & James provided amazing and unsurpassed attention and service in assisting us with resolving a difficult service situation with our old XC70(2008) and providing a wonderful sals experience in purchasing our New XC70(2012) Highest Marks to both of them all around!
I am a returning 13 year customer due to the service received. I have driven Volvos since 1979 and have never had a bad day. I intend to keep it up!
Our sales person and the manager were wonderful. Very respectable people. It was great that they stayed late to accomodate us though it was well past closing time on Saturday. The only thing I cn think of that wasn’t a positive was that Linda the finance person was visibly irritated ith us for not purchasing the packages – almost condescending. I would have prefered not to work with her – though she was efficient and I personally appreciate her staying late to accomodate us. I understand the goal of her job. We just didn’t wish to finance packages that we planned to later pay cash for.
After fixing my car, the check engine light turned on a few days later. Erik was so great about getting me back in on short notice, figuring out the problem and then even driving my car home to ensure there were no problems. I knwo that when I bring my car to him that I won’t be tricked or pushed into fixing things that aren’t broken. I trust him to take care of my car and look out for me at the same time. I really appreciate Erik’s customer service. He always goes above and beyond for me.
Everything went very smoothly. Makes me glad that we use Barrier Motors.
The reason I keep coming back to Barrier Volvo in Bellevue, WA is due to the unparalled service I receive from Service Advisor Chris Maul and the talented crew behind the scene. I appreciate their attention to my concerns, the prompt resolution, and the explaination of what the problem was and how it was addressed. As long as Chris is my Service Advisor, I will be loyal to Bellevue Barrier Volvo. (An excellent employee like Chris deserves a RAISE based on my experience as a Manager with 11 direct reports.)
Excellent service, fast, very nice staff, and even washed my car! Perfect level of service for the kind of car you get from Barrier.
SO happy Chris Burns is back!
They were very friendly and I was very satisfied.
Love you guys! I always feel welcomed and appreciated. I brag regularly about the excellent service I receive when I visit and the complete satisfaction I feel with my Volvo. I really do appreciate your professional, courteous, friendly service. Makes spending money for outstanding service and products much less painful. Thanks again!
The reason I would buy a Volvo again would be because of your service department. I have known Jason the service manager since he started working with Barrier and have always trusted his honesty and integrity when discussing repairs needed for my Volvo’s. Even when I have forgotten to bring in your coupons for the discounts they have always given me the discounted price on the repair even without the coupon. When I brought my Volvo XC70 Chris informed me of a special they were running on the repair which was very welcomed. It’s your people and customer service that keeps me coming back for all of my service needs.
Great and very fast service (as always)!
Very thankful you could arrange a loaner car, which meant I could get my job done also.
very kind and understanding. in a a time of high stress for us (Trade In Broke Down). Stayed late on our behalf and revised the peal due to our problems very quickly. Thank you so much working with us.
Overall experience was very pleasant and informative. Special thanks to Cynthia H for getting me started looking at all the Barrier Pre-Owned inventory , not just Mercedes. Definitely will come back again. P.S. My last Volvo experience was very good as well!
Rovic was patient, informative, helpful and professional. This was one of the most relaxed and enjoyable car buying experience I have had!
Barry was very professional and nice to work with! Appreciated his patience with my questions!
Barry was very professional and went to efforts to me my expectation. I am very satisfied with the terms and am thankful for the stress free environment!
Not Pushy, Professional. Good Experience! Joshua, David and Mike were very straight forward and a pleasure to deal with!
Joshua greeted us and took us for a test drive, he explained features of the car and was well-informed. negotiations on price were professional and he did an excellent job of recommending the Volvo Brand! Sue’s initial call was to very helpful, she got us in the door and I enjoyed her professionalism and personal strides she integrated into our conversation!
Chris has been very helpful. We appreciated his no pressure sales tactics and nature! He really helped us to make the right decision!
Sales person was very patient and knowledgeable, hospitable!
Excellent Customer Service!
Jeffry was very helpful and a very friendly experience!
He was attentive to detail and our needs. He did a great job and we would recommend him in the future!
Very responsive to email inquiries, available after regular business hours. Very knowledgeable about all features, good explanation. Friendly & Pleasant Experience!
Very nice and helpful!
Excellent customer service very streamlined experience!
James has been very personable and helped persuade us to this specific car. We are looking forward to mingling with the Bellevue Volvo Family!
We really enjoyed working with Chris! He was well prepared to explain about the 3 vehicles we were looking at and a pleasure to work with!
Sales staff laid back not pushy. Tom was very nice and worked all his options to find what was best for us as the customer. Barry was very friendly and not pushy and kept in contact with customer until they were able to get to dealership to look at the vehicle!
Good Experience, Not always the case in a car buying experience! Great Service!
Great Service. No Hassles, Fair Pricing and really easy to work with!
We found Sue to be exceptional in every way! She was very knowledgeable and walked us through every detail so we would understand all mechanisms. She was professional and most of all just very nice to work with!
James was straight forward and honest to deal with.
Barrier Volvo is a professional, well organized, courteous dealer that I would recommend enthusiastically. Rovic is knowledgeable and presents Volvo’s well. His path for the test drive afforded good opportunity for assessing the car’s handling ability.
Rovic was extremely courteous, polite and responsive to all our questions and concerns. He also responded quickly to our numerous email’s and made our buying experience great. Thank you.
First class service. These people go above and beyond. Far exceeds expectations. 2nd Volvo purchased in a month.
Sales associate was extremely knowledgeable about the company and their vehicles. He took his time to explain each feature thoroughly.
Very satisfied with customer relations with Barrier Volvo. Volvo has been ourt car of choice for years. (4 Volvo’s).
We started a relationship with James one year ago, and he always looked after our interests and didn’t push products we weren’t intersted in. Very fair, very efficient.
Mr Barry G provided outstanding sales service to us as we were choosing a preowned Volvo. Very friendly, professional and knowledgeable. We highly recommend.
Jeff was knowledgeable and patient with us. Thanks.A couple too many “haggling” steps to get to the sales number than were neededbut understandable in the “biz”.
Dan and Jeff are very patient and friendly.
Very Professional, did not have to haggle over price. gave a fair price for the car that was acceptable. He was straight forward, pleasant, honest and was not pushy – willing to spend the time explaining everything.
Good communication from start to finish, Friendly as well.
Great customer service, very professional. Great experience.
This was the first dealership we stopped at and were very impressed with Geoffrey’s professionalism. We were even more impressed when we went to other dealerships and how poorly they were.
He was really great. Paying attention to all my questions, and I can tell it was honest answers. Wasn’t fake. I think that’s the way to sell the cars. Thanks!
We started a relationship with James one year ago, and he always looked after our interests and didn’t push products we weren’t interested in. Very fair, very efficient.
Rovic did a great job. We felt comfortable with him which is important to us when purchasing a car. Will recommend Barrier and would contact Rovic again when we’re in need of a car. Great job.
Pleasant experience. Low pressure. Large inventory.
Mr. Barry Garmon provided outstanding sales service to us as we were choosing a pre-owned Volvo. Bery friendly, professional and knowledgable. We highly recommend.
Jeff was knowledgable and patient with us. Thanks. A couple too many ‘haggling’ steps to get to the sake number than were needed but understandable in the biz.
Don is very patient and friendly. professional. Jeff is very patient and friendly.
Very professional, did not have to haggle over price. Gave a fair price for hte car that was acceptable. He was straight forward, pleasant, honest and was not pushy – willing to spend the time explaining everything.
Good communication from start to finish. Friendly as well.
Great customer service, very professional, great experience.
Excellent and professional service.
Barry contacted me per my email request. From the moment I spoke to him I felt that he was up front, courteous, and honest with me. I appreciate his professionalism and efficiency. I would recommend Barrier Volvo to a friend.
This was the first dealership we stopped at and were very impressed with Geoffrey’s knowledge, friendliness and professionalism. We were even more impressed when we went to other dealerships and how poorly they were.
We are extremely impressed with our dealings with Barrier Volvo. Don French was very patient with us and all our questions. We bought our first Volvo from Dan and plan to do future business with Dan and Barrier Volvo.
Wayne was extremely forthcoming and helpful with information and with ournew car purchase. We could not be happier. Very prompt with emails, etc. I very much appreciated his friendly low pressure approach — it got him the sale.
Both James and Barry were very professional and helpful. I was treated with respect and was listened to. Your website was very helpful as an initial point of contact.
I appreciate Barrier respecting my time, by getting me on my way to work in the morning and havingthe vehicle ready to be picked up when I arrive in the afternoon. The whole process is outstanding from scheduling an appointment, to dropping off the vehicle, loaner car, keeping me informed throughout the day, and finally picking up the vehicle after work.
I have been coming to Barrier for many years. Reece is the man who I talk with. He is very patient and courteous. I recommend this business frequently.
The whole service team made sure that at the end of the day I was fully satisfied with the work done on my car.
I really appreciated that the shuttle driver dropped me off at Bellevue Square Mall in front of Nordstrom. Prior to this, I was always dropped off at the Hyatt because the shuttle driver did not want to get caught in the mall congestion. . .the mall was so much more convenient for me. Thank you.
I brought my car in for routine service. Everything was handled efficiently. I really like that I can have a loaner car free for the day. That makes it much more convenient to service my car regularly. Thanks!
I was wowed! The Barrier culture of exceptional customer service was very evident from every member. Thank you Butch, Chris and Ken for not only outstanding service but a memorable experience.
Chris is always pleasant and thorough in his explanation of the work!
Erik Bryar is an outstanding service representative and the reason I continue to come to Barrier Volvo even though my warrantee has expired.
OI continue to receive excellent service from Erik Bryar.
Erik gave excellent service, as always.
Major engine issues – know problem with V8 engine – Chris got right on it/contacted Volvo rep and issues got taken care of – now that’s what I call 1st class service.
I worked with Jason and Reece on this visit. I have never had a bad visit but I must say I was very impressed with both of them. They are true assets to your company. I can honestly say without them I would never come back they are that good to me!
Working with Barrier Volvo was the most pleasant car buying experience I’ve had. They did everything they could to give me the best service possible.
Well, I just love Barrier!!! Hans and Sue Frank are the best and were so helpful as usual – even when I changed my mind about the model I wanted. I think that this is my 4th or 5th car from Barrier and I would not think of buying a car anywhere else. They are perfect as is the service dept. I love my new car!!!!!
This is the fourth Volvo that I have bought from Barrier in 23 years. There’s no other dealer I would ever go to.
Great buying experience!
The Mazda 3 I bought was a recent trade in, and not being a Volvo it was not as familiar to the dealership and staff. Yet all my questions were answered and I was treated with respect and no pressure!
Great service! Loaner car provided while major problems with my S70 were fixed. Erik and Josh very attentive to my needs as a customer and we finally feel GOOD about dealership repairs! We’ll be back as our 850 is getting tired! Thanks again!
Rovic was very pleasant, knowledgeable, and nice to work with. We had a great experience – much better than we have had in the past with other dealership and salesmen.
Geoff was great and very helpful. He explained the vehicles in great detail and was very patient in answering all of my questions, even if I asked multiple times. I spent Saturday visiting several dealerships and at the end of the day, Barrier was the only place to call me back! I will recommend Barrier to my friends.
Chris was very helpful and friendly. He made the buying process easy and painless. I was thankful to not have to deal with a lot of high-pressure salesmanship. Thanks, Chris!
Personalized attention from Barry, but without pressure, which was greatly appreciated. Barry was knowledgeable with the Volvo and Competitor product, and able to answer all of my questions.
We walked out with a beautiful XC90 at a great price. Geoff was a delight. Thank you for helping our new/growing family get into a Volvo!
James did a great job. It was very easy and convenient to talk with him.
Thanks!
Awesome everything! It’s nice to have a sales person so enthusiastic about the cars she sells. Will definitely be back for all future needs.
Awesome service and experience buying a new car. James was very helpful and fair in providing a great buying experience.
Thank you for being so helpful and answering all our questions!
We are repeat loyal Barrier Volvo customers. . .
No hassle, patient, informative, fast, excellent email correspondence.
My husband and I were very impressed with Rovic. He was very professional and knowledgeable. He mad us feel comfortable and never used a high pressure tactic which is something we really appreciate. We will be referring him to our friends when they drop in for a new car.
Great experience dealing with Barrier Volvo. It was a relaxed (no pressure) deal. Joshua explained everything thoroughly and in detail. Very personal touch!
I had a positive experience especially given the complication of an out of state purchase. James and Barry were responsive, knowledgeable and fair and I am thrilled with my new Volvo!!
Outstanding service, helpful sales and great overall satisfaction with Bellevue Volvo!!
Great experience – Care even came earlier than expected! Car looks beautiful. This is the smoothest vehicle transaction we’ve ever had!
Rovic was very professional, helpful, and a pleasure to work with. He understood our needs and presented several options. He was patient answering questions and no “pushy”
Pretty good experience overall. Very helpful.
- very knowledgeable about XC60 model.
– appreciate relaxed, “no pressure” approach
– responded to all emails in a timely fashion
Rovic made my purchasing experience very positive. He was fair, honest and very knowledgeable. I will not hesitate to encourage my friends and family to go to Barrier Volvo for their next car purchase. Thank you to the entire Volvo team for your exemplary service.
Thank you, Joe C
Outstanding experience from first visit to vehicle delivery — thanks.
Even though we’ve moved to B.C. we get our two Volvo’s serviced at Barrier whenever we are visiting friends in the area. We trust them to do a good job.
Excellent service, clean waiting area’s, and super nice people!
I have always had a great experience with your service department. Friendly, efficient staff. Barrier seems to always be improving customer service. Pricing is high but I understand dealership overhead is high.